Remote Computer Support

Live Remote Assistance:
Do you need a quick solution to a technical problem? With our live remote assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.

How to Get Support:
Simply call us at 609-971-6250 and select option 2 for support. A member of our support team will first speak with you to determine the nature of the problem.

Step 1:
Once you are on the phone with a member of our support team, you will be directed to click the red HELP button. Your support representative will provide you with a unique connection code. You will then enter your name and the code in the fields provided and click the “Start Support Session” button to initiate the screen-sharing session.

Step 2:
You will be prompted to download a small virus-free plug-in.

Step 3:
With your permission, your support representative can view your screen and share control of your keyboard and mouse.

Step 4:
You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.